Baggage

Checked baggage

Each passenger is entitled to one piece of luggage up to a maximum of 23 KG + 7 KG handbag (unless otherwise stated)

Prohibited items and safety instructions

Click here to check the passenger guide


Check In

Check-in counters open 3 hours before departure and close 60 minutes before departure.

Passenger With reduced mobility: Upon your request, we will provide you with a wheelchair. Please make sure you inform your travel agent either during or after booking. For more information regarding this issue Kindly contact your travel agent.

Passengers must present themselves at check-in with their Confirmation Reference, valid Passport (6 months) and visa (if needed).

Passengers are responsible to ensure all necessary documentation is valid and acceptable to immigration authorities at the destination.

We reserve the right to refuse travel to any Passenger whose documents do not appear to be in order; who arrive late at check-in or the boarding gate or who refuse to follow the set out rules of the airline e.g., excess baggage payment. Should any of these occur we will not make any refund or provide any alternative flight.

Passengers failing to check-in by the required minimum check-in times above will not be accepted for travel and will lose their seats.


Boarding

 

Please ensure to be at the gate 30 minutes before departure time to retain your place.

Boarding door will close 10 min before departure time.

If travelling with children, you are welcome to get on board first. Please contact us at the gate and we will help you.

Denied/No show boarding

Passengers failing to board by the required minimum boarding time above will not be accepted for travel and will lose their seats. We regret that Passengers who fail to board within the times specified will not be entitled to a refund, credit or free transfer of flights.

Passenger luggage will be removed from aircraft and kept with the company until passenger claims it back.


Special Needs

Unaccompanied minors

Unaccompanied minors 5 to 12 years old .

Pregnant women

In case of pregnancy you will be accepted up to and including 34 weeks needs a fit to travel certificate from a gynecologist. 34 to 36 weeks needs a fit to travel certificate from an aviation doctor.

Physically Challenged

Upon completing your reservation, and in case you need special assistance during your journey, you are required to notify your booking office (travel agency) at least 48 hours prior to your departure. In case no such notification is made in advance, we will not be able to provide you with the required assistance.

N.B:

On the day of your travel, we recommend that you are at the airport at least 3 hours before your departure time.

Passengers with Reduced Mobility

Upon your request, we will provide you with a wheelchair. Please make sure you inform your travel agent either during or after booking. For more information regarding this issue kindly contact your travel agent.

Transportation of live animals

Transportation of live animals: Cats & Dogs (PETS) are on board whenever country regulations permit.

Passengers should provide securely locked in cages and not exceeding 7 KGS (including container weight), Advise with your travel agent for pricing information.


Visa

• It is the Passenger’s responsibility to ensure that they have the necessary valid documentation (valid passport and adequate visa if needed) to meet the immigration requirements of their destination.

• Passenger whose documents do not appear to be in order will have his ticket cancelled with no refund and no alternative flight.

We are not responsible for visa rejection. Ticket booked will not be refunded and no alternative flight will be offered.